This policy explains what information Binmatic collects, how we use and protect it, and the choices you have. Binmatic provides operations and automation software to dumpster-rental and junk-removal businesses.
We use information to provide and improve the service: to run bookings, dispatch, and routing; process payments; generate reports; power optional AI features; send communications you direct; provide support; and keep the platform secure. We do not sell your personal information.
When you connect an accounting platform such as QuickBooks Online (or Xero, FreshBooks, or Wave), you authorize Binmatic to access your accounting data — for example, Profit & Loss reports — through that provider's API, using OAuth. We request the access needed to display and reconcile your numbers inside Binmatic, for you. Access and refresh tokens are stored encrypted at rest, are never sold, and are not shared except as needed to operate the integration.
We do not use your accounting data for cross-customer analytics, benchmarking, or partnership/investment/acquisition evaluation. It is used solely to provide the service to you. You can disconnect at any time, which revokes our ongoing access. Our use of Intuit/QuickBooks data complies with Intuit's developer and data-use requirements.
We use AI (such as Anthropic's Claude) to draft customer messages, summarize operations, generate suggestions, and power an owner-facing assistant. When generating insights, the model may receive summarized business data (which can include accounting summaries) as context. We never send raw integration tokens or credentials to the AI. The AI provider does not use API-submitted data to train its models, and Binmatic does not use your data to train any AI model. AI output is assistive and reviewed by a human before customer-facing or money-related actions.
We may use operational and usage data we generate as the operator of the platform — such as jobs, bookings, payments processed through Binmatic, and platform activity — for analytics, benchmarking, service improvement, and our internal business and corporate-development purposes, including evaluating partnership, investment, or acquisition opportunities. This does not include data obtained from connected accounting platforms, which is used only to provide the service to the customer who connected it.
We share information only with: (a) service providers who help us run the platform under confidentiality obligations — including cloud hosting, database, and DNS/email-routing providers, an AI provider (Anthropic), and email/SMS providers (such as Brevo and Twilio); (b) payment processors and other third-party services you connect, at your direction; and (c) authorities when required by law or to protect rights and safety. We do not sell or rent your data. A current list of named subprocessors is available on request.
The platform sends and receives SMS, voice, and email on your behalf. You are responsible for obtaining the consents the law requires from the people you contact. Recipients can opt out (for example, by replying STOP to texts), and we honor opt-outs.
Customers who provide a mobile number when booking or requesting service may receive service-related text messages — such as booking confirmations, driver/ETA notifications, invoices and payment links, appointment and rental-pickup reminders, and post-service feedback requests. Message frequency varies by your activity. Message and data rates may apply. Reply STOP at any time to opt out of further messages, and HELP for help.
We do not sell, rent, or share mobile phone numbers or SMS consent/opt-in information with any third parties or affiliates for marketing or promotional purposes. Such information is shared only with our messaging provider (Twilio) strictly to deliver the messages you have requested or consented to receive. No mobile opt-in data is shared for any other purpose.
We protect data with industry-standard measures, including encryption in transit (TLS) and encryption at rest for sensitive credentials (such as integration tokens, using AES-256-GCM). Each business's data is isolated using per-tenant access controls (row-level security), passwords are stored hashed, optional two-factor authentication (authenticator-app codes) protects sign-in, and account secrets such as 2FA seeds are stored encrypted. No system is perfectly secure, but we work to safeguard your information and limit access to those who need it.
We keep your information for as long as your account is active and as needed to provide the service. When you close your account, we delete or de-identify your data within a reasonable period, except where we must retain it to comply with legal obligations.
You can access and update your account information, disconnect integrations, and request a copy or deletion of your data. Depending on where you live, you may have rights under laws such as the CCPA or GDPR, including the right to access, correct, delete, or restrict processing of your personal information. To make a request, contact us below.
Binmatic is a business tool and is not directed to children under 16. We do not knowingly collect information from children.
We may update this policy from time to time. Material changes will be posted here with an updated date.
Privacy questions or requests: privacy@binmaticai.com.